WWL not updating after computer hibernates

[edwinkler]

Version: WWL 6.1.03
OS: Windows Vista Home Premium
computer: Compaq Presario F700

I have WWL installed on my laptop. Many times when my laptop hibernates, WWL stops updating the weather forecast. I can go into the program and click on Update, but it doesn’t update. I’ll exit out of the program, but when I try to start it up again, it won’t start. It doesn’t appear in the taskbar. It also doesn’t appear in the Start Task Manager. I have to reboot to restart WWL. I love WWL, but I’ll go back to Weatherbug if I have to reboot 2-3 times per day. Any suggestions?

[msinger]

I have some questions for you:

1) After coming out of hibernation, what happens when you click the “UPDATE” button? Do you see any messages, does the status bar appear, etc.?

2) When coming out of hibernation, do you ever have trouble connecting to the Internet?

3) After exiting Weather Watcher Live, do you see “ww.exe” running in the “Processes” tab of the Windows Task Manager? If you’re not able to startup Weather Watcher Live, then that process is most likely still running.

4) After exiting Weather Watcher Live, do you see any instances of “dl.exe” running in the “Processes” tab of the Windows Task Manager?

[edwinkler]

@Mike Singer

I have some questions for you:

1) After coming out of hibernation, what happens when you click the “UPDATE” button? Do you see any messages, does the status bar appear, etc.?

When I click UPDATE, nothing happens. No messages, no status bar, etc.

2) When coming out of hibernation, do you ever have trouble connecting to the Internet?

No trouble connecting to internet.

3) After exiting Weather Watcher Live, do you see “ww.exe” running in the “Processes” tab of the Windows Task Manager? If you’re not able to startup Weather Watcher Live, then that process is most likely still running.

I’ve been out of hibernation now for about 20 minutes and WWL has not updated. Nothing happens when I click on UPDATE. I’m going to shut down WWL from the Task Manager. There is a ww.exe and a dl.exe underneath it. I’ve stopped both processes. I’m going to start WWL now. It started back up fine and updated. There is a ww.exe in the Task Manager after I restarted WWL, but no dl.exe. I’ve exited out of WWL. ww.exe went away in the Task Manager. I restarted it fine. No dl.exe in the Task Manager.

4) After exiting Weather Watcher Live, do you see any instances of “dl.exe” running in the “Processes” tab of the Windows Task Manager?

. see above. There was a dl.exe underneath ww.exe the first time I exited. After starting it back up, there were no instances of dl.exe. I stopped the dl.exe process from within task manager. I didn’t try by exiting out of ww.exe.