LICENCE KEY NOT VALID

i RENEWED MY LICENCE ON SEPTEMBER 2011 FOR 1 YEAR. i HAVE ONLY INSTALLED THIS PROGRAM ON 2 PC (I AM ALLOWED 5 PCs). MY WIFE BIUGHT A NEW LAPTOP WITH WINDOWS 7 HOME PREMIUM 64 BIT AND WHEN I INSTALLED WWL ON IT AND ENTERED THE LICENCE KEY I GOT ERROR MESSAGE SAYING “THIS LICENCE IS NOT VALID” WHICH IS NOT TRUE.
I NEED A FIX FOR THIS ASAP

I replied to your help desk ticket. I need you to send me some information that you cannot post here.

Thanks I received your email and sent the requested info.