Attempted to upgrade to v7.0.30 on a Win 7 Pro 64-bit Dell. At the end of the install received the following error message:
“Unable to register DLL/OCX: RegSvr32 failed with exit code 0x5”
Clicked “Retry” in the error box and no change. Clicked “Abort” and WW started, but WWL now thought I was a first time user and made me reenter all my options. It appears to operating normally and shows 7.0.30 as the current version, but haven’t tried reboot to see if the options will stick.
Fix?
BK
I’ve never seen that error message when installing Weather Watcher Live, but it normally means that the current Windows user does not have permission to register a system file. You should not see that message if you’re logged into Windows as an admin or run the Weather Watcher Live installer as an admin. Regardless, Weather Watcher Live should run just fine after acknowledging that message and continuing on with the installation process.
Weather Watcher Live will remember your settings if you do not uninstall it prior to installing a new version. When installing updates, you should install them over top of your existing Weather Watcher Live installation.
Did you uninstall Weather Watcher Live at any point?
I’ve never seen that error message when installing Weather Watcher Live, but it normally means that the current Windows user does not have permission to register a system file. You should not see that message if you’re logged into Windows as an admin or run the Weather Watcher Live installer as an admin. Regardless, Weather Watcher Live should run just fine after acknowledging that message and continuing on with the installation process.
Full Admin privileges during install. Even turned the firewall (Comodo) OFF during the upgrade to insure no interference from that.
Weather Watcher Live will remember your settings if you do not uninstall it prior to installing a new version. When installing updates, you should install them over top of your existing Weather Watcher Live installation.
Did you uninstall Weather Watcher Live at any point?
Never uninstalled. Simply downloaded the upgrade file, and ran it as I have many times in the past. After clicking ABORT from the error message quoted in my original message, WWL started, but had retained none of my settings. In fact, it started with a dialog box which said in part, “You appear to be a first time user…”
Have subsequently done a couple of reboots, and the settings have “stuck”. Weather data downloads appear to be working correctly and no other anomalies noted. Would hope you will still investigate, however, as this makes me leery of future updates.
BK
When you aborted the installation process, the installer might have ran the uninstaller and deleted your Weather Watcher Live registry settings. The uninstaller is the only thing that deletes the registry settings.
If this happens again on install, just continue on with the installation process and all should be well.