I would love to use WWL, but for some reason, it will not allow me to connect to any available Weather Stations in my area.
I am using the latest version of WWL (6.0.16), and Google Chrome is set to my default browser. I have even let WWL sit and load for at least an hour, on an open internet connection, but to no avail. It just will not connect.
It looks like your computer is blocking Weather Watcher Live from accessing the Internet. Check your firewall or other security-related software to see if that’s the case.
I have even disabled the Windows firewall while trying to search for my region, and I have no other blocker programs running.
What happens when you right-click the Weather Watcher Live system tray icon and choose “Check for New Version”?
Nothing appears to happen, and when I go to right-click again, the right-click context menu will not pop back up.
The version check feature also hits the Internet – to verify that you’re using the latest Weather Watcher Live release. I’m still thinking something is blocking Weather Watcher Live from accessing the Internet.
If you post a HijackThis log, I might be able to recommend some potential problem areas to check out. See the “How do I generate a log file?” link on the following page for information on creating a HijackThis log:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/faq
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:16:55 PM, on 3/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\Stardock\SDMCP.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\IOGEAR\Bluetooth Software\BTTray.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\ZyDAS Technology Corporation\ZyDAS_802.11g_Utility\ZDWlan.exe
C:\Program Files\PolarisX\mirc.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Winamp\winamp.exe
C:\Program Files\Cool Timer\ct.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: DAEMON Tools Toolbar - {32099AAC-C132-4136-9E9A-4E364A424E17} - C:\Program Files\DAEMON Tools Toolbar\DTToolbar.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files\AskBarDis\bar\bin\askBar.dll
O4 - HKLM..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM..\Run: [AVP] “C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe”
O4 - HKLM..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] “C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe”
O4 - HKLM..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKCU..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU..\Run: [uTorrent] “C:\Program Files\uTorrent\uTorrent.exe”
O4 - HKCU..\Run: [DAEMON Tools Lite] “C:\Program Files\DAEMON Tools Lite\daemon.exe” -autorun
O4 - HKCU..\Run: [MSMSGS] “C:\Program Files\Messenger\msmsgs.exe” /background
O4 - HKCU..\Run: [Google Update] “C:\Documents and Settings\Shay\Local Settings\Application Data\Google\Update\GoogleUpdate.exe” /c
O4 - HKCU..\Run: [Skype] “C:\Program Files\Skype\Phone\Skype.exe” /nosplash /minimized
O4 - HKCU..\Run: [Weather Pulse] C:\Program Files\Weather Pulse\weatherpulse.exe
O4 - HKCU..\RunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
O4 - HKUS\S-1-5-19..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User ‘LOCAL SERVICE’)
O4 - HKUS\S-1-5-20..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User ‘NETWORK SERVICE’)
O4 - HKUS\S-1-5-18..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User ‘SYSTEM’)
O4 - HKUS.DEFAULT..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User ‘Default user’)
O4 - Startup: Shortcut to mirc.lnk = C:\Program Files\PolarisX\mirc.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: ZDWLan Utility.lnk = C:\Program Files\ZyDAS Technology Corporation\ZyDAS_802.11g_Utility\ZDWlan.exe
O8 - Extra context menu item: Send to &Bluetooth Device… - C:\Program Files\IOGEAR\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Sothink SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra ‘Tools’ menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra ‘Tools’ menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.co … nos/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\IOGEAR\Bluetooth Software\bin\btwdins.exe
O23 - Service: Firebird Guardian - DefaultInstance (FirebirdGuardianDefaultInstance) - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbguard.exe
O23 - Service: Firebird Server - DefaultInstance (FirebirdServerDefaultInstance) - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_1\bin\fbserver.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: SupportSoft RemoteAssist - Unknown owner - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe (file missing)
–
End of file - 8940 bytes
Try temporarily shutting down Kaspersky Anti-Virus to see if it’s blocking Weather Watcher Live.
Shut down. It’s not blocking WWL.
Just to let you know, I fixed the problem, even though I wasn’t quite sure what caused it in the first place. WWL is now successfully connected to the internet and I am receiving proper updates.
I reformatted my computer, but I did not do it for the sole sake of WWL. There were other reasons as to why, that I won’t go into detail here.
I want to praise you, Mike, for creating an OUTSTANDING free product to the masses. This takes the cake in all weather devices I have ever used.
Thank you.