# Tooltip not being displayed when mousing over

**URL:** <https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509>\
**Category:** Weather Watcher - Support\
**Created:** [January 7, 2008, 7:58pm UTC](https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509 "2008-01-07T19:58:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sbradley33](https://forum.singerscreations.com/letter_avatar_proxy/v4/letter/s/13edae/32.png) [@sbradley33](https://forum.singerscreations.com/u/sbradley33)\
**Post date:** [January 7, 2008, 7:58pm UTC](https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509/1 "2008-01-07T19:58:18Z")

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I am running Windows XP SP2, fully patched with IE 6. I have recently upgraded to dual monitors. My main monitor, or the number 1 monitor, is a Samsung SyncMaster 931W 20" widescreen LCD with a resolution of 1360 by 768. My second monitor is an IBM ThinkVision L171p 17" LCD. All of this is powered by a Sapphire Radeon X300SE.

Since upgrading to dual monitor, the Tooltip no longer works. I can see that the foreground window ‘greys out’ until I move the mouse away.

Here is what I did to troubleshoot. First, I detached the IBM monitor so that I only had my SyncMaster, when I mouse over, the foreground window greys out and there is no tooltip. Then I made my IMB L171p monitor the primary monitor, moved the taskbar over and detached the Samsung. This produces a tooltip. The last thing I did was to simply leave the taskbar on the IBM, I reattached the Samsung, leaving the IBM as primary, and this too produces a tooltip.

In short, as long as my Samsung is the primary monitor, I don’t have a tooltip.

Any thoughts?

Hopefully this is descriptive enough. Please let me know if you have any questions.

Otherwise, this is a great piece of software.

Thanks,

Steven

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**Author:** ![msinger](https://forum.singerscreations.com/user_avatar/forum.singerscreations.com/msinger/32/2_2.png) [@msinger](https://forum.singerscreations.com/u/msinger)\
**Post date:** [January 8, 2008, 3:13am UTC](https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509/2 "2008-01-08T03:13:00Z")

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Did you try enabling the “Use custom tray tooltip window location” checkbox in the “Tray Tooltip” tab of the Weather Watcher Options window?

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**Author:** ![sbradley33](https://forum.singerscreations.com/letter_avatar_proxy/v4/letter/s/13edae/32.png) [@sbradley33](https://forum.singerscreations.com/u/sbradley33)\
**Post date:** [January 9, 2008, 12:51pm UTC](https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509/3 "2008-01-09T12:51:55Z")

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Hi Mike,

The “Use custom tray tooltip window location” feature was already turned on. I removed it and my issue is gone. The Tooltip now shows up when I mouse over the tray icon.

Thank you for your help.

S

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**Author:** ![msinger](https://forum.singerscreations.com/user_avatar/forum.singerscreations.com/msinger/32/2_2.png) [@msinger](https://forum.singerscreations.com/u/msinger)\
**Post date:** [January 10, 2008, 12:40am UTC](https://forum.singerscreations.com/t/tooltip-not-being-displayed-when-mousing-over/4509/4 "2008-01-10T00:40:06Z")

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Good news :icon\_smile: I guess it was set to display outside of the desktop area.